Frequently Asked Questions

Please feel free to look around and understand our policies and terms. We have provided answers to commonly asked questions. However if you do not find an answer to what you are looking for please feel free to contact us!

Information we might request?

We collect information from you when you register or contact us.

When visiting us you may be asked to enter your name or e-mail address. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

Why do we request information from you?

Any of the information we request from you may be used in any of the following ways:

. To help us meet your individual needs…

. To improve our website by information or feedback you give us…

. To assistance us respond to your concerns and support needs…

. To manage a contest or promotions

. To send periodic emails

The email address you provide will only be used to send you information and updates pertaining to your inquiries.

If you decide to participate in our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We apply a variety of security measures to maintain the safety of your personal information when you access your personal information.

We will never sell your information to third parties!

Photo Policy Link Guidelines

Please use the format provided below after we have given consent to use our photos.

The preferred link format is our category “Birthday”, website name “DCC Cakes” & website address www.dcccakes.com.

Example:

{Photo}
Birthday
DCC Cakes
www.dccakes.com

What types of payment do you accept?

We accept Major Credit Cards via PayPal.

We are strictly an online business. We have many reasons for this type of payment method, including by not limited to, overall protection for our customers as well as our company. Our store provides a safe checkout system that encrypts your personal information (credit cards, bank information, etc.) to protect your assets. We do not have access to your credit card information at all. That goes directly through our merchant account (Paypal) and is processed by your Credit Card Company and/or bank. This ensures safety for all concerned. We appreciate your business and hope you understand why we have this policy.

Incorrect Item Received / Defective Items

Should an item arrive damaged or defective or not be the product you originally ordered, please contact us and we will happily resolve your issue immediately. Please note that no return will be accepted for any reason without an RMA form accompanying the return. Upon receipt of the damaged or incorrect goods, a product specialist will inspect the merchandise and promptly ship a replacement for the correct item. Should an item be returned as damaged and a product specialist determines otherwise, you will be notified of the conclusion and the original merchandise will be returned to you.

Do you grant price adjustments if I purchased an item at regular cost and now its on sale?

 

Unfortunately we do not grant price adjustments. We do inform the public of our sales. Please stay connected to us for sales via social media.

Cookie Cutter Care Information

All tin cookie cutters are hand molded from tinplate, the industry standard of quality for years. Tinplate consists of thin sheets of steel, for everlasting durability, coated with tin on each side. Tin cookie cutters will not rust unless deeply scratched to the steel core or unless exposed to moisture.

To ensure a lifetime of use, simply hand wash your cutters in warm, soapy water and dry promptly and thoroughly. Always use a soft cloth or sponge. Never use abrasive cleaning materials, metal scouring pads or any detergent that contains alkali or acid. For added protection, you may choose to enhance the drying process by placing your cutters in a slightly warmed oven, turned off, for 2-3 minutes. Also, you may take a hair-dryer on warm or hot setting and dry your cutters to ensure there is no trapped moisture.

Store all metal cutters in a cool and dry place.

Cookie Cutter Measurements

We try very hard to have accurate measurements for each cutter. However, please understand that size dimensions may be rounded to the nearest quarter or half inch. For this reason, the size listed is an approximation of the size of the cutter.

Shipping~Are my delivery dates guaranteed?

We utilize the services of USPS (US Postal Service) as the main shipping courier for orders. While it is rare that a package arrives to a buyer late, our delivery dates are only estimates that are based upon the estimated transit times provided to us by USPS. If you need your item to be guaranteed for delivery on a specific date, please feel free to contact us via email so that a customer service specialist may assist you in determining the proper shipping service needed for your order.

Shipping~What carriers do you use for shipping?

Currently, most orders are shipped via USPS (US Postal Service).  We offer First Class Mail which is the most affordable but up to 13 oz. Priority Mail would be the next option if the weight is more than 13 oz. but up to 70 lbs. However, larger orders may ship via UPS

Shipping~My package shows as being delivered, but I have not received it?

You can track the progress of your package by using the tracking number provided on your order information page, if available. When the item is delivered at your address, the courier (USPS, UPS, etc.) will scan the package as delivered. If your package states that is has been delivered, but you have not received it, please first double-check with all members of your household and in surrounding areas of your address. Carriers may leave a package on a porch, tucked inside a door, etc. If you still cannot locate your package, please contact the courier who delivered your package (ex. US Postal Service, UPS, FedEx, etc.). You may notify our company as well, however, all major couriers will require the recipient (you) to make a dispute against a delivery scan. These couriers will not allow our company to make that dispute on your behalf. For this reason, while we are happy to assist in any way possible, the quickest method in determining where your package is located is to contact the courier directly with your tracking number and address and explaining the situation to them. Most all issues surrounding non-delivery are quickly resolved this way.

Shipping Return

DCC Cakes, Cupcakes & More… LLC will not refund your order due to shipping delays (delivery service errors, remote locations, holidays, notice left; no one available at delivery – package returned to post office, etc.). We base our delivery times on the shipping methods and policies supplied by the delivery services used. Although DCC Cakes, Cupcakes & More… LLC can guarantee the timely processing of your order we cannot guarantee that the post office or other carrier will deliver your order by the date requested. 

Stencil how-to

How to use these stencils.

  1. Wash your stencils and wipe dry with a paper towel. Make sure your work surface whether edible or fabric is clean and dry.
  2. Place your stencil in position and secure it the best way possible. (Use gloves do not do what I do and end up with blue, purple and black colors fingers) lol…. Use a pin, a toothpick, gloves, your modeling stick or any other tools to secure your stencil.
  3. Now the fun part load your airbrush machine, get the royal icing ready, get your paint brush ready and get to it. Make sure you have fun when creating your new masterpiece!!!
  4. Okay be very careful, remove your stencil and and allow your spreadable media dry.

Our stencils could be used with royal icing, buttercream and airbrushing. There are a huge variety of techniques you could use to create beautiful edible artwork.

However you could use them in any art industry.

These stencils are reusable, easy to work with and easy to clean. Wash your stencils with lukewarm water and dish soap. Pat with a paper towel and store for your next masterpiece!!!

Stencil Information

The measurement you may see listed is the overall size of the stencil the design all vary in size.

To clean them simply run them under very warm water and pat them dry with a paper towel or your dishcloth.

Their thickness is .005 or also known as 5 mil thick. Our stencils are crafted on FDA food safe plastic. They are perfect to use on any craft industry and easy to manage.

Processing time for our stencils could be 1 -2 business days before shipping. We are not responsible for any shipping delays. Once your order is processed and completed we will send you a track number. Shipping time frames are based on the type of shipping method you choose.

To learn how to use them please refer to our Stencil How-to